Cell Phone Woes

Yesterday, I lost my cell phone. I wasn't too upset because I can't use it most of the time anyway. My service sucks. Sprint sucks.

I lost my cell phone, and decided I better call and report it missing. While I have plenty of minutes to spare (did I mention my service sucks?), I did worry about the possibility of someone making international calls.

The gentleman was kind enough to place a restriction on my phone, prohibiting is use. I proceeded to ask him who I needed to talk to to cancel service with them altogether. Of course it was another department, and he transferred me.

I have had Sprint for 2 years, since I moved to Phoenix. When I lived in Northern Phoenix my service was great, but when I moved south to Laveen (about 19 miles from my last residence) I no longer had service. I can occasionally talk on my cell phone: if I am standing in my driveway, facing east, and balanced carefully on my left foot. Sprint considers it good.

I have called multiple times to complain and to see about cancelling service. Since I currently have two phones on my plan, they were going to charge me $200/phone. I really didn't want to pay it, but yesterday I did.

After transferred to the department that handles cancellation, I sat as patiently as one can sit, while the representative tried to sell me everything under the sun. It usually says "sucker" all over my face, but I was on a mission... I was cancelling.

After I finally made it 100% clear that I was not going to buy ANYTHING, and I was indeed going to pay 200 bucks per phone to cancel my plan, he put me on hold. I was on hold probably close to half an hour. I can only assume the reason I was hold so long is that he was hoping I would tire and hang up, so they could cancel the transaction.

Thankfully, I found enough patience to stay on the line and be done with them once and for all. I will never do business with them again.

Who's the sucker now?


Tomara



I recently read that Sprint has gotten into trouble for making customers pay to get out of their contracts early (California). Who knows when this will spill over into Arizona and the rest of the US.